We provide more than just software support. Our team of system and process specialists help build advice framework efficiencies to improve your operational and advice procedures. We understand that time is valuable and with our help you can improve your business capabilities and save yourself time and money.

Our technology support services include:

• Xplan administration management
• Standardised workflows
• Fund manager data feed management
• Advice templates and Strategy text
• Revenue management
• Third party software integration.

Along with these support services we also operate a dedicated internal Xplan support helpdesk during business hours (AEST) – meaning technical support and guidance is only a phone call away.

At Capstone, our in house Marketing and Communications Team provide customised support to help you establish, maintain or grow your business.

Our marketing and communications services include:

• Online marketing support, including assistance with website development.
• Assistance with social media, including regular social media posts on financial topics to help create awareness of your business and keep your brand top of mind with your clients.
• Development of your corporate materials including letterhead, business cards and other collateral.
• Development of your client value proposition to articulate your services and value to your clients.
• Regular newsletter articles and bulletins to keep your clients engaged.
• Ad hoc marketing and communications support for things such as surveys, PowerPoints, personalised flyers and more.

We understand the importance of remaining ‘top of mind’ with clients and provide regular client facing communications to support your client relationships. This tailored service alleviates the burden of sourcing or preparing content yourself and means you have support available when you need it.

Risk and Compliance

Whilst all licensees have ASIC standards to adhere to, we pride ourselves on the professionalism, communication and quality guidance that our relationship focused team provides.

We aim to simplify processes and complex regulated requirements while maintaining compliance in everything you do.

This is achieved via:

• A team of dedicated Risk and Compliance Officers
• A comprehensive induction program
• A team of dedicated Compliance Analysts
• Technology systems to enhance efficiencies and consistency
• A thorough pre-vetting process
• Ongoing reviews and audits
• Regular training and professional development. 

Training and Education

Continuing Professional Development (CPD) is an integral part of the professional framework. Capstone’s Authorised Representatives are required to undertake ongoing training and education to maintain and update the knowledge and skills appropriate to an individual’s authorisation. Further to this, we assist advisers with their ongoing Continuing Professional Education (CPE) obligations for the Tax Practitioners Board (TPB) by incorporating CPE elements in our training program.

Our annual training program includes Capstone facilitated Professional Development days, SMSF and Aged Care Workshops and online webinars covering current industry issues, investment trends, economic updates, strategies and advice opportunities for your business – and all assessed by a Financial Advice Association Australia (FAAA) accredited assessor.

Research

Our overall Research environment is substantial and is designed to help you do business.

We provide our advisers with an industry leading, extensive Approved Product List (APL) sourced from the highly professional third party provider, Lonsec. Any product researched by Lonsec that is rated investment grade or better is available for our advisers to use through a detailed online research portal.

To further assist you, we underpin this research with an extensive list of Platforms, Master Trusts, Multi managers, Risk insurers and Stock brokers.

Paraplanning

The preparation of advice documents (Statement of Advice, etc.) is an essential part of the advice process but it can also be an onerous and time consuming task. The alternative to preparing plans yourself is to outsource this to Capstone’s experienced and qualified in house Paraplanning Team.

Our team have intimate knowledge of Capstone’s templates and Xplan set up; and are part of the wider Compliance Team, meaning they are across all relevant changes and updates.

They can take care of preparing advice documents and updating relevant templates, Xplan modelling for your recommended strategies, client data entry into Xplan and preliminary modelling/research/product comparisons if required – freeing up your time to work on what you do best.

At Capstone, we understand that no two businesses are the same. Although service offerings may be similar, advisers have differing priorities and operate at different stages of the business life cycle.

With this in mind, our practice managers provide a highly personalised service, working with you, one on one to achieve your business objectives.

This service covers:

• Creating an engaging business process that connects in a meaningful way with lasting effect, what we call the Capstone Client Engagement Model.
• How to articulate your value by preparing your Client Value Proposition (CVP).
• Crafting a compelling, unique business offer that you can deliver and that’s easy to demonstrate.
• How to value, set and position your fees.
• Technology implementation – ensuring a robust, effective and efficient system for your practice.
• Business and action planning.
• Leading-edge practice analytics.
• How to gain client referrals and advocacy; and form alliance relationships.
• How to develop and implement new and existing client ‘new business’ development strategies.
• Assisting the business to understand its ability to service clients using best practice processes and manage the business and its growth.